Cookie Policy

Last Updated: 01/03/2026

At Medinex Pty Ltd ("we", "us", or "our"), we use cookies on medinex.com.au to ensure our NDIS SaaS platform functions securely and efficiently.

1. What are Cookies?

Cookies are small text files stored on your computer when you visit a website. They allow the website to recognize your device and remember your login status.

2. How We Use Cookies

We use cookies for the following critical reasons:

• Authentication: To keep you securely logged into your provider portal while you work.
• Security: To identify and prevent security risks, protecting sensitive NDIS participant data.
• Functionality: To remember your site settings, like your dashboard layout or region.
• Analytics: To understand how our platform is being used so we can improve the speed and features.

3. Detailed Cookie Information

• Authentication Cookies: Purpose: Keeps you logged in. Expiry: End of session.
• Security Cookies: Purpose: Prevents unauthorized access and protects data. Expiry: Persistent (long-term).
• Preference Cookies: Purpose: Remembers your custom settings. Expiry: Persistent.
• Analytics Cookies: Purpose: Tracks site usage (anonymized) to help us improve. Expiry: Persistent.

4. Managing Your Cookies

You can choose to block cookies in your browser settings. However, please note that if you block "Essential" cookies, you will not be able to log in to the Medinex portal or use the NDIS management tools.

5. Contact Us

For questions regarding this policy, please contact:

Medinex Pty Ltd
Unit 2, 118 Cross Road,
Malvern, SA 5061
Email: admin@medinex.com.au